Here is the contact information for Studio Five. Feel free to contact us with any enquiries that you may have.

Studio Five can be contacted by:

Email: Click here to send an email.

Telephone: 0404 852 751

Website Considerations - What you need to consider before you start.

Audience

Before you start your project with Studio Five, you should determine who your audience will be, what services/information you wish to make available to them and what it is that they require from your site (ie. what are their expectations when they access your website).

Timeframe

Allow a realistic timeframe for the building of the website. This must include your ability as the client, to provide all necessary information to Studio Five to allow the site's construction and to find the time to respond to Studio Five requests for details and/or appraisal of any work completed. The average turn-around for a website depends of course on the size and complexity involved, but preliminary drafts can be provided within 7 working days and small projects finalised within one month.

Background Info

To assist Studio Five to create a website that is a reflection of your current business image, it is helpful if we can be provided with existing business brochures, business cards, logos etc.

What Style You Prefer

To assist us in designing a website with a certain 'look & feel' that may be hard to describe, it can be helpful if you as the client, provide Studio Five with the URL of any existing website that you have seen on the Internet that has certain aspects (colours, shapes, buttons etc) that you would like to see on your website.

Contact

It is more efficient if Studio Five are provided with a single contact point within your business, to liaise with us during the construction period of the website.

Feedback

The website being built belongs to you the client, and as such must meet all your needs and expectations. Studio Five expects constructive feedback to enable us to provide you with a product that you will be happy with. At all times of the construction process, Studio Five requires your comments (both positive and negative) to be able to correctly meet your needs.

How will Search Engine's find my new website?

It is important that your business website can be found by your clients, prospective clients and the general public. Studio Five will submit your website to a number of Search Engines using Keywords, Titles & Descriptions on each page.

Who will host my website?

To enable you to have your website up and running it needs to be hosted on a Web server. Hosting refers to the storing of your website on dedicated high speed hardware and software, to make it available 24 hours a day 7 days a week. Hosting is provided by a number of companies at various rates which will require a one-off set-up cost and continuing monthly or annual payments. Studio Five can arrange for your website to be hosted if you wish, or can be arranged by yourself. Payment is the responsiblility of the client and Studio Five has no role in payments. You may also be able to have your website hosted by your Internet Service Provider (ISP) who may have reserved space on their servers to post your own website. This arrangement depends upon your ISP and the payment/plan that you have with them. It will also impact on the identifying address (URL) of your website. See Domain Name details below. Hosting also covers the provision of email addresses associated with your website.

Domain Name

The Domain name is your identity on the Internet that enables users to locate your website address. There are two basic ways to obtain an address for your site:

 1. To obtain a specific address as we have (ie. www.studiofive.com.au) you must determine that the name you require is not currently reserved by another party, you reserve the name and make a subsequent yearly payment to maintain ownership of the selected address. Go to www.aunic.net for further information. Payment is the responsiblility of the client and Studio Five has no role in payments.

 2. Most Internet Providers (ISP's) allow you to have space reserved on their servers to allow you to post your own website. The name of your site will be unique due to the combination of ISP name, plus your identiity, plus the site name. For example, if your ISP was Telstra Bigpond you would have a website address of http://users.bigpond/your name/your site name. If this facility is provided by your ISP it will be included as part of your monthly ISP cost.

How private are the details you provide for your website

1. Introduction to our Privacy Policy

 1.1 We understand that the privacy of your personal details, and the security of your transactions with us, is of paramount importance to you. Studio Five Web Design has therefore adopted data protection policies with respect to your privacy and security. Studio Five Web Design's Privacy Policy sets out the rules we will abide by when dealing with personal information we collect from individuals in the course of our business. We have based our policy upon the Internet Industry of Australia's (IIA) draft Privacy Code of Practice, which adopts internationally recognised Privacy protection standards (such as the 'Safe Harbour' principles required by most European countries). The IIA Code also covers the requirements of the new Australian Privacy legislation.

 1.2 We may make alterations or additions to this policy from time to time. Should we do so, we will update the policy on our web site. We require that all our customers agree to abide by our Privacy Policy as part of our terms of trade. This policy also applies to users of our web site who are not customers of Studio Five Web Design.

 1.3 Please note that we cannot and do not assume any responsibility for the privacy or security practices of any other web sites which you may be able to access through our site, or for our customers' level of compliance with our code.

 2. What Information Do We Collect? Studio Five Web Design collects different information about you at different times. There are two broad categories of information that we collect from you:

 2.1 Information we require to supply our services. When you first sign up or contract with Studio Five Web Design for our services, or when you make an inquiry about our services, we request information such as your name, address, telephone number, domain name, email details of your primary and secondary contacts.

 2.2 Non personally identifying information. In addition to the information you specifically provide above, Studio Five Web Design may access statistics to collect information about the number of visitors coming to the site. No identifying information is collected by this software. The software records the IP address of the visitor only. This information can be used to provide feedback to customers.

 3. We may use your personal information to: (a) contact you (b) monitor and address complaints, other feedback, and to resolve disputes; (c) in the case of ABNs, to verify your identity;

 3.1 We will treat all information we collect from you as strictly confidential. Studio Five Web Design does not rent or lease its customer lists to third parties. We will not reveal, disclose, sell, distribute, rent, licence, share or pass onto any third party. Any personal information that you may have provided to us unless we have your express consent to do so.

 3.2 We will disclose your personal information, without notice or your consent, only if:

 (a) we are required to do so by law or in the good faith belief that such action is necessary to conform with the laws, applicable code of conduct or legal process served on us in relation to our business or web site;

 (b) to protect and defend the rights or property of Studio Five Web Design

Quotes

All quotes supplied by Studio Five are valid for 2 months only, unless otherwise stated.

Payment

The client will be invoiced for 50% of the total quote and Studio Five requires this amount to be paid before work will commence. The client will be invoiced for the balance on completion of work, but prior to the website being published to the Internet. Payments can be made by cheque to Studio Five Web Design.

Cancellations

Should the client wish to cancel the building of the website prior to completion, then Studio Five will invoice the client for any work performed up to and including the cancellation date. Studio Five must be advised in writing of the request not to proceed with the building of the website.

Errors & Fixes

Studio Five will at all times attempt to ensure that no errors are knowingly included in the website. Any and all such errors made by Studio Five staff during the building of the website will be corrected at no charge to the client.

Updates & Alterations

Any additions or updates to a completed site (after the expiration of the warranty period) will be charged at an hourly rate of $50 per hour.

Website Warranty

Studio Five includes a warranty for all completed websites that covers changes to existing pages of the site (ie. it does not include client requests for additional pages). Such changes to the site eg. text, graphics, links, tables etc can be requested by the client free of charge, for a 2 month period after the agreed completion date for the website.

Agreed Completion Date

Is the date agreed to by the client and Studio Five as to the finalisation of construction of the website. This date signifies:

the approval of the client to the publishing of the site on the Internet

the acceptance by the client that the published site is meeting expectations

the commencement of the warranty period.